AI receptionists for Massachusetts businesses
Yes. We build and manage AI receptionists for Massachusetts businesses, managed for you end to end from our studio in Kalispell, Montana. Massachusetts is an all-party consent state under Mass. Gen. Laws ch. 272, s. 99(B)(4), (C)(1), so an AI receptionist that records calls has to say so at the start, inside the recording. No Massachusetts statute we track requires a business's AI receptionist to announce that it is AI. Your agent answers in Eastern time, on the number you already have or a new local Massachusetts number.
Researched and written by Modern Mustard Seed in Kalispell, Montana. Rules checked October 26, 2026, each linked to the text we read.
Massachusetts at a glance
- Area codes
- 9
- 339 · 351 · 413 · 508 · 617 · 774 · 781 · 857 · 978
Recording a call in Massachusetts
Massachusetts is an all-party consent state. Secret recording needs every party's prior authority; a recording that is announced is not secret.
“to secretly hear, secretly record, or aid another to secretly hear or secretly record the contents of any wire or oral communication through the use of any intercepting device by any person other than a person given prior authority by all parties”
- Commonwealth v. Jackson, 370 Mass. 502 (1976), on actual knowledge defeating secrecy (cited, not read).
- Commonwealth v. Hyde, 434 Mass. 594 (2001) (cited, not read).
For your agent: A clear announcement at the start of the call keeps the recording from being secret.
Does it have to say it is AI in Massachusetts?
No Massachusetts statute we track requires a business's AI receptionist to announce that it is AI.
The Massachusetts greeting we recommend
“Thanks for calling [your business]. You have reached our AI receptionist, and this call is recorded. How can I help?”
- Recording notice first: Massachusetts is an all-party consent state, and a notice captured at the start of the recording is how a business meets it.
- AI disclosure second, which no Massachusetts statute requires of a business phone agent.
9 area codes, Eastern time
Massachusetts has 9 area codes in service. The oldest, 413 and 617, date to 1947; the newest, 857, entered service on May 2, 2001. Overlays put more than one code on the same ground: 339/781, 351/978, 508/774, 617/857.
- 3392001
- 3512001
- 4131947
- 5081988
- 6171947
- 7742001
- 7811997
- 8572001
- 9781997
All of the state keeps Eastern time. (49 CFR 71.4)
Callbacks and reminders in Massachusetts
Massachusetts telephone solicitation hours
Unsolicited telephonic sales calls to an individual Massachusetts consumer about consumer goods. Excludes calls the consumer requested, existing debts or contracts, and existing customers.
“(ii) to be received between the hours of 8:00 p.m. and 8:00 a.m., local time, at the consumer's location”
22,036 construction businesses
22,036 of Massachusetts’s 183,767 business establishments, 12.0 percent, are in construction (Census County Business Patterns 2023).
Massachusetts questions
Is it legal to use an AI receptionist in Massachusetts?
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Yes. Massachusetts is an all-party consent state under Mass. Gen. Laws ch. 272, s. 99(B)(4), (C)(1), so an AI receptionist that records calls has to say so at the start, inside the recording. No Massachusetts statute we track requires a business's AI receptionist to announce that it is AI.
Does an AI receptionist have to say it is AI in Massachusetts?
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No Massachusetts statute we track requires a business's AI receptionist to announce that it is AI. Every agent we ship says it is an AI when asked.
Which area codes and time zone does an AI receptionist use in Massachusetts?
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Massachusetts has 9 area codes in service. The oldest, 413 and 617, date to 1947; the newest, 857, entered service on May 2, 2001. Overlays put more than one code on the same ground: 339/781, 351/978, 508/774, 617/857. All of the state keeps Eastern time.