The Open House · the worksheet
Score each seat. Zero means something already handles it, two means if you do not do it, nobody does. Your two highest scores are the first two seats a crew takes.
1. The front desk
Calls go to voicemail while you are on a job, and the customer calls the next name on the list.
2. The follow-up
Quotes nobody chased, invoices nobody nudged, reviews nobody asked for.
3. The storefront
A website, a Google listing and reviews nobody has looked at since they went up.
4. The marketing desk
Posts when there is time, which is never, and emails that never get written.
5. The books
You find out what came in and who owes you when you finally open the laptop on Sunday.
6. The chief of staff
Everything lives in your head, so nothing moves when you are not there.
7. The idea seat
The next product, the next offer, the next line of business, always next quarter.
The brief for seat one
Four lines. This is what an agent reads before every job, so write it the way you would tell a new hire.
From The Open House by Modern Mustard Seed · modernmustardseed.com/open-house
Modern Mustard Seed. A studio for companies of every size across the United States: websites built to be found on Google and ChatGPT, custom software and apps, agent systems and voice receptionists. Based in Kalispell, Montana. By inquiry. Visit https://modernmustardseed.com for more.